Request A Service Call

Every product manufactured by BFM Europe Ltd is made to the highest specification and quality standards to provide a lifetime of efficient and safe heating for your home. As with any appliance, regular servicing is necessary to keep it in prime working order, which is why an annual service with change of oxy-pilot assembly is a condition of our guarantee.

Your installation and annual service must be carried out by a qualified Gas Safe Register engineer. You will find many qualified gas engineers in your local telephone directory. Alternatively, you can contact our Service Call Centre and we can recommend service engineers in your area.

In the unlikely event of a problem between services, and providing the conditions of our guarantee have been complied with, just call us on 01782 339008* and we will arrange for an engineer to solve the problem free of charge.

Our helpful Service Call Centre staff will ask you to provide the following details;

               - fire model number,
               - fire serial number,
               - date of installation, or the age of product if over 12 months old,
               - your full name and address including postcode and contact telephone number.

Please have all the above information ready before you call us.

The Service Call Centre opening hours are 8.45 am till 5 pm Monday to Thursday and 8.45 am till 4 pm on Friday. We are closed on Saturday and Sunday.

All service requests can be booked via this telephone number.

Alternatively, you can also request a service visit via email [email protected] please ensure however that the email requires all the relevant information already outlined as this may delay the request.

Solid Fuel Appliances

Please have your chimney swept regularly and dependant on the fuel that you are using this could be 6 monthly or annually.  On the majority of cases should you experience an issue with your solid fuel stove we will dispatch parts for you to replace. 

These parts may be chargeable but if your product is still under warranty these parts will be free of charge, and our technical team will clearly explain how to replace them.